Help & Support

Your hub for all the support resources you may need in using our services.

Useful resources to find what you're looking for:

If you're having trouble or want more information, the first place to look could be our knowledgebase.

You may also be intereted in looking at our Network Status page, which is hosted off-site to ensure reliability. From there you can also subscribe to updates on any problems or maintenance we are undertaking.

Still want to get some help? The information below contains guidance on the best way to contact us.


If you're already a customer, you can contact us from your Dashboard.

Our dashboard's 'Support Tickets' system allows you to get in touch with us, and to see all the queries you've made in the past, as well as the responses.

Support Tickets in your Dashboard »


If you're not, and you'd like to get in touch with us prior to ordering...

Our contact page is the best place to find our contact details - including how to get in touch with us by phone and email. Get in touch and we'll be happy to help!

Contact details »